Call: (408) 370-7480
General Service Policies and Procedures
- Labor Rate = remains at $110 per hour.
- In the works is a pyramid type discount and benefits plan for our regular customers that adhere to regular maintenance schedules with us.
- Absolute minimum labor charge is .5 hour
- As usual Fluid flushes, Automatic Transmission Services, and parts replacement other than filters are charged separately from any major inspection service such as Inspection I and II; Service A and B; 30K, 60K, 90k maintenance intervals and etcetera.
Diagnosis Charges:
I continually strive at being one of the best Technicians in the industry. Many of you have found that I have solved issues that others could not remedy. Over the past many months I have carefully paid attention to the time it takes to solve complex issues. I have realized that our old labor charge of 1 hour per diagnostic issues is often not enough time due to the complexity of modern European vehicles. I have adjusted my initial charges to reflect this issue in all fairness. The changes are as follows:
- Diagnostic code read using factory equipment (just to read codes and view PID data) = .5 hour
- Mechanical diagnosis = charges start at 1.2 hour, each additional request is .5 hour thereafter.
- Electronic, computer system diagnosis = charges start at 1.5 hour, each additional request is 1 hour there after.
- If any problem is diagnosed within a 1 hour time frame. The remaining charged time will be pro-rated against the repair time.
Service Courtesies
Every vehicle receives the following courtesy checks and services:
- General overall visual check of vehicle for apparent and possible issues.
- Top All Fluids.
- Clean Windows.
- Check/Set Tire Pressures.
- Wipe off wheels.
Factory Services
Mid-Oil Service Checklist
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Full Service Checklist
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Minor Service Checklist
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Major Service Checklist
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General Services
Custom Upgrades:
All too often, aftermarket equipment doesn’t fit like it is suppose to, or a customer provides us with the wrong equipment. Often when combining products from multiple vendors for a desired outcome, unexpected fitment and mating issues occur. In light of past experiences, the following charges apply:
Most custom upgrades will be given an estimate. However, the time spent working on your car will also simultaneously be clocked, known as “Straight Time” using an itemized time card assigned to your vehicle. A copy of the time card is always available to the customer. If the install of aftermarket equipment goes beyond the estimated time, you will be notified, and any following charges will be applied using Straight Time. A 10% charge is added if any supplemental product research or added design and fabrication is needed.
Customers who choose to bring us their own purchases, unless given prior approval from us, will be charged an additional 20% labor fee. We will, of course, always attempt to insure that the parts fit properly to save everyone valuable time and money. If the customer insists that he provides the parts or equipment to be installed and they are found to be completely incompatible at a point in which the vehicle cannot be easily reassembled and removed from the lift bay it is occupying, the customer will be charged 50% of the labor rate for each working hour the vehicle remains occupying the lift or for reassembly to remove it from the lift for a total possible charge of 8 hours per day.
Any completely unique custom and fabrication work is charged according to Straight Time plus 15%.
Warranty:
Our warranty is a representation of the confidence we have in our products, services, and staff. At RennWerks, we provide warranty solutions that are the best in the industry.
We offer three (3) warranty options, allowing you to achieve the level of security you desire.
Standard Warranty
We have solid confidence in the competence of our repair and maintenance work. Therefore, we offer an industry leading 24 month or 24,000 mile, which ever comes first warranty.
Rennwerks Warranty
Our special Rennwerks Warranty provides a supreme level of coverage not matched in the industry. We offer a 5 year or 60,000 mile warranty for an additional fee equal to 20% of the total cost of the repair being performed. This is a tremendous value providing worry free driving for many years.
Performance Warranty
Any performance related installation carries our standard warranty of 24 months or 24,000 miles, which ever comes first. It covers the labor only. Any performance parts installed carry the manufacturers warranty only. This ranges from no warranty to the life of the part depending on the component and manufacturer. If you have any questions about the warranty please feel free to ask. If the vehicle has been tampered with or modified since the installation the warranties are voided. Certainly any misuse or abuse of the vehicle contributing to failure also voids the warranty. Racing, whether sanctioned, club, legal, or illegal voids the performance warranty.
Michael’s closing thoughts...
I take great pride and passion in our work. My reward is knowing that all your concerns and expectations have been completed to your satisfaction. My heart is truly in what I do. I believe in keeping an open mind. My day isn’t complete unless I learn something new and sometimes my own customers can be the best educators. If you ever have a question or concern, feel free to talk to me.
